Working at Willow Health Limited
82a The Willows, Colchester, CO2 8PX
Operated by Willow Health Limited
7 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by approachable management with good training and positive culture, but agency staff cover vacancies and risk management needs consistency."
Safety & Risk
5/10
!
Risks to people were identified... However further work was needed to ensure that risks were managed in a consistent way... some bottles of fluid in the laundry which were accessible.
Staff Culture
7/10
✓
One member of staff told us, 'Things are a lot better here than they were. Its more relaxed...' Staff had respect for the registered manager and felt fully supported.
Staffing Levels
5/10
!
The service had two staffing vacancies and was recruiting to fill these posts. In the interim they were dependent on bank and agency staff to provide cover.
Training & Dev
7/10
✓
Training was provided on a range of areas including moving and handling, epilepsy and working with people with autism. Staff told us that they received regular supervision to reflect on their practice.
Management
7/10
✓
Staff told us they felt fully supported by the management team who were approachable and helpful. The registered manager was leading cultural change and staff were positive about the progress.
Programmes
6/10
✓
People had access to a range of activities... Two people had recently been on a trip to London... accessed a range of local services including the shops, pub and the church.
Points to consider
There are vacancies covered by agency staff, so the team relies on temps and can't always give fully personalised care.
The service had two staffing vacancies and was recruiting to fill these posts. In the interim they were dependent on bank and agency staff to provide cover... the levels did not always promote individualised care.
Risk management isn't fully consistent yet, with some hazards like accessible chemicals spotted during inspection.
However further work was needed to ensure that risks were managed in a consistent way... We found some bottles of fluid in the laundry which were accessible and posed some risks.
Only standard training with some specialist topics like autism, but no funded qualifications or career development mentioned.
Staff received training to develop their skills and knowledge. Training was provided on a range of areas including moving and handling, epilepsy and working with people with autism.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews