Working at Willow Grange Care Home

Staffing is adequate but nothing special, staff recall past heavy agency use that made work harder.

in the beginning with agency it was a nightmare. We have a good skill mix now.

Only standard training with gaps, staff not trained on notifying regulators about safeguarding concerns.

the provider had failed to correctly notify CQC of these events as the member of staff given this task had not been provided with appropriate training.

Gaps in safety checks after accidents, like not monitoring head injuries closely enough as required by policy.

despite the provider’s own policy stating people should be closely monitored for 24 hours following a head injury, robust processes were not in place to ensure this monitoring took place and was recorded to enable staff to identify a decline in a person’s health.