Working at Willow Gardens Residential and Nursing Home

Staffing levels are enough but they still use some agency staff, even though they worked hard to hire more permanent ones.

The registered manager told us they had worked hard to recruit permanent staff to reduce the number of agency staff used.

Only standard induction, shadowing, and ongoing training with no specialist courses or funded qualifications mentioned.

Staff had all completed an induction and shadow shifts at the start of their employment. They were provided with ongoing training and supervision to meet the requirements of their role.

Activities include zoo trips and an OOMPH! partnership but no dedicated coordinator or staff trained in specialist therapies.

People were given opportunities to take part in activities that met their needs and were meaningful and stimulating. People took time to tell us about a recent trip to the zoo they had enjoyed. The provider had linked up with an initiative to further improve activities for people. The home had partnered with 'OOMPH!' to support with improving people's wellbeing by increasing activity choices.