Working at Willow Court
23a Highbridge Street, Waltham Abbey, EN9 1BZ
Operated by Liaise (London) Limited
11 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff receive effective training and enjoy a supportive family-like team culture, but no permanent manager and limited activities hold it back."
Safety & Risk
6/10
✓
Risks to people's safety and wellbeing were well managed by staff... We recommend the provider consider current guidance regarding fire drills to simulate night time conditions.
Staff Culture
6/10
✓
Staff described the culture as being one of positive team working... 'We work as a team and are like a family... I do feel supported here and we have perfect teamwork.'
Staffing Levels
5/10
!
There were enough skilled staff to meet the needs of people using the service... 'We do have enough staff.' 'we use agency staff we know.'
Training & Dev
7/10
✓
Staff had completed additional training which included positive behaviour support and speech and language which helped them to communicate more effectively.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. However, an interim manager was in place and a manager had been recruited and was due to start.
Programmes
4/10
!
Per 2018 comprehensive inspection: A range of activities were available for people to take part in. These included horse riding, bowling, the cinema, shopping and walks to town.
Points to consider
No permanent manager during the inspection, just an interim one covering until a new one started.
there was not a registered manager in post. However, an interim manager was in place
Staff numbers are enough but they use some agency staff they know to avoid going below safe levels.
we do not drop below safe numbers of staff as we use agency staff we know
Only basic outings like bowling, shopping and walks, no activities coordinator or special programmes.
Per 2018 comprehensive inspection: A range of activities were available... horse riding, bowling, the cinema, shopping and walks to town
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews