Working at Willow Court Nursing Home
Charlton Road, Andover, SP10 3JY
Operated by Hampshire County Council
66 bedsNursing homes
Workplace Score
2.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 2.6/10
Key Finding
"Good training and recruitment, but short-staffing, dismissive managers and a blame culture leave staff feeling undervalued and under pressure."
Safety & Risk
2/10
✕
The service was in breach of legal regulations in relation to safe care and treatment and good governance. Risks to people were not always assessed or managed effectively... medicines were not always managed in line with professional standards.
Staff Culture
2/10
✕
Staff told us they felt under pressure due to staffing levels and competing demands... “I don’t feel valued or supported. Staff concerns are often ignored or brushed aside.”
Staffing Levels
2/10
✕
Staff reported feeling short-staffed on some days, which increased pressure and affected the time they could spend with people. One person said, “The care is very good, but I feel it’s understaffed at times.”
Training & Dev
5/10
!
The provider had robust recruitment and training processes. Recruitment files met Schedule 3 requirements... Agency staff records included the same safeguards. This ensured staff were properly checked and trained.
Management
2/10
✕
Staff told us that whilst most leaders were compassionate, guidance could at times feel dismissive. For example, a member of staff told us, “when talking to the manager he is walking away while you are talking”.
Programmes
3/10
✕
People’s experiences of activities varied. Some participated in small group sessions or occasional film screenings, while others described limited opportunities or unclear communication about activities. One person told us, “I haven’t seen any activities”.
Points to consider
Not enough staff some days, so everyone feels rushed and under pressure.
Staff reported feeling short-staffed on some days, which increased pressure and affected the time they could spend with people.
Managers dismiss concerns and walk away during talks, leaving staff feeling unsupported.
A member of staff told us, “when talking to the manager he is walking away while you are talking”. Another member of staff said, “if we try and speak to the registered manager about our concerns, he will tell us where the door is and walk away”.
Blame culture means staff are scared to raise issues and feel undervalued.
Staff feedback indicated a culture of blame and reprisal... Twenty-four other staff members told us concerns were often dismissed and that issues raised did not result in meaningful action.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews