Working at Willow Court
Croft Lane, Lincoln, LN3 4JW
Operated by HC-One Limited
54 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported with a good culture, regular training and strong leadership, but high agency staff use makes the team unstable."
Safety & Risk
7/10
✓
2020: 'A recent outbreak of COVID-19 which had affected over 30% of the people... had been managed well'; assured on IPC, PPE, testing, outbreak management.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: Staff said 'It's a really supportive team. We rally round whenever it's needed and there is a good culture here.'
Staffing Levels
4/10
!
Per 2017 comprehensive inspection: 'used agency nurses to cover the nurse vacancies they had at the home'; agency nurse noted 'high number of agency staff here'.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff supported to obtain nationally recognised qualifications in care, dementia training provided, regular supervision and updates.
Management
7/10
✓
Per 2017 comprehensive inspection: 'The door is always open for the manager.' Staff, people and relatives said the home was well-led and management acted promptly on feedback.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Activity co-ordinator organised regular varied programme including pet therapy, Zoolab animal visits, trips to air museum and garden centre, singers.
Points to consider
They have nurse vacancies covered mainly by agency staff, and there's a high number of agency workers so the team changes a lot.
Per 2017 comprehensive inspection: 'used agency nurses to cover the nurse vacancies they had at the home.' Agency nurse: 'It must be hard using a high number of agency staff here'
Activities are regular with a coordinator doing outings, pet visits and events, but no specialist programmes or staff trained in advanced therapies.
Per 2017 comprehensive inspection: Activity co-ordinator provided varied activities like Zoolab visits, pat dog, trips to air museum and garden centre, but no named specialist approaches or therapeutic training mentioned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews