Working at Willow Court
Aldwickbury Crescent, Harpenden, AL5 5SD
Operated by Quantum Care Limited
81 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Supportive management and a strong family culture with innovative activities, although staffing lacks stable teams."
Safety & Risk
8/10
✓
Medicines were managed safely with regular audits... Learning from accidents or incidents shared... case study in response to medicine errors.
Staff Culture
9/10
✓
One staff member... 'I feel very privileged to be working at such a wonderful service, the staff and residents are like one big family.'
Staffing Levels
6/10
✓
People and relatives felt there were enough staff to meet people`s needs in a timely way and call bells answered promptly.
Training & Dev
7/10
✓
Staff had a comprehensive induction... programme of ongoing training... Dementia, nutrition, infection control and safeguarding champions.
Management
8/10
✓
The registered manager had an open-door policy and are very supportive. Staff felt valued and were motivated.
Programmes
8/10
✓
Activities coordinator provided 'Namaste'... 'small steps initiative'... 'Let's get talking initiative'... intergenerational projects with local school.
Points to consider
Staffing is adequate with enough people to meet needs, but no details on stable teams or low agency use.
People and relatives felt there were enough staff to meet people`s needs in a timely way and call bells answered promptly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews