Working at Willow Court

Unexplained bruises and scratches on residents not investigated properly, so safeguarding is weak.

People were not kept safe from avoidable harm because unexplained injuries such as bruising and scratches were not routinely followed up and investigated to establish potential causes.

Manager left during the inspection with poor oversight of care quality.

The service had a registered manager. They left their post during the inspection to commence another position. ... The lack of robust quality assurance meant people were at risk of receiving poor quality care.

High staff turnover means regular agency workers who often lack the right skills.

There had been a high turnover of staff which meant the service had new starters and was using agency workers. During the inspection we observed an agency support worker did not have the necessary skills. Staff who were experienced in working at the service shared concerns this was happening on a regular basis.