Last updated: 10 February 2026
"Staff feel part of a supportive family team with open-door management and strong safety, but no activities programme or specialist training holds it back."
People were protected from the risk of abuse. Staff understood how to recognise and report concerns or abuse and felt confident to do this. There were systems and processes to monitor and assess accidents and incidents which were effective in reducing risks.
Staff spoke about the support they got to carry out their roles and told us they felt part of a team [...] 'It's like a massive family: everyone is very supportive and welcoming.' 'Great: [management] always have an open door [...] I love being at work'.
There were enough staff to keep people safe. People, relatives and staff felt there were enough staff available to meet people's needs.
Staff received training in safeguarding and felt confident to raise concerns. Staff received training about managing medicines safely and had their competency assessed.
Staff felt respected by the registered manager and management team which supported a positive culture. Staff said '[management] always have an open door and they support us throughout'.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned at all.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned at all.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff received training in safeguarding [...] training about managing medicines safely and had their competency assessed.
Staffing is adequate but nothing special, with enough staff for safety but no details on low agency use or stable long-serving team.
There were enough staff to keep people safe. People, relatives and staff felt there were enough staff available to meet people's needs.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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