Working at Willow Bay

The registered manager had a good understanding of safeguarding and their responsibility to report notifiable incidents. Staff told us they assess risk as they carry out duties.

One staff member said, “Being one to one with a service user gives staff time to make sure their needs are met to a high standard. For this reason, I would recommend Willow Bay for people looking for care.”

We noted a good staff ratio, ensuring that staff could adequately meet the needs of the people supported. Staff had worked at Willow Bay for many years and knew peoples needs and wishes.

Staff training was reviewed to ensure staff had the knowledge and skills to meet people's needs. Staff were up to date with training and refreshing courses booked.

Staff told us they were well supported in their roles and there were enough staff to support people safely.

They go out for walks most days, they go trips, use the buses and the trains... One person told us they receive support to access the local shops and have been on trips to the zoo, a castle.