Working at Willow Bank Care Home
Willow Bank Care Village, Bradford, BD15 7WB
Operated by Victorguard Care Limited
59 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Strong leadership, supportive culture and good training, but recruitment shortfalls and mixed feedback on activities."
Safety & Risk
7/10
✓
2021: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... accessing testing... infection prevention and control policy up to date; per 2019 medicines managed safely with regular audits... risks assessed... incidents recorded and analysed.
Staff Culture
7/10
✓
Per 2019: Staff told us they felt supported and morale and teamwork was good... praised the home and the way it was run... approachable and fair... warm and inclusive atmosphere.
Staffing Levels
5/10
!
Per 2019: People and relatives said there were enough staff... staffing levels had increased... enough staff on duty... but some shortfalls in recruitment processes... gaps in staff employment histories had not always been fully reviewed.
Training & Dev
7/10
✓
Per 2019: comprehensive training programme... weekly face to face sessions by a dedicated trainer, on line training and external courses... most of the mandatory training was up to date... regular supervision and annual appraisal.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager provided the home with leadership and promoted a strong team culture... Staff praised the home... spoke positively about the registered manager... approachable and fair.
Programmes
6/10
✓
Per 2019: The home employed an activity coordinator and there was a range of activities available... entertainers, visits from the local school and a Pets as Therapy dog... craft session... out for a walk.
Points to consider
Staff numbers are enough to get by but recruitment missed full job history checks for some staff.
Per 2019: we found some shortfalls in processes. We saw two records where the full employment history had not been identified.
Activities have a coordinator but are mostly basic like crafts, pets and outings with mixed feedback.
Per 2019: feedback we had about activities was mixed. One person said, they got bored. Another relative said activities could be improved.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews