Working at Willoughby House

Recruitment missed key checks like gaps in work history and proof of identity for some staff, so you might work alongside poorly vetted colleagues

gaps in staff’s work history had not been investigated and there were no records kept of people’s interviews... Staff members identity had not always been verified with official documents which contained photographic Id

Staff did mandatory training but no checks if they understood it, leaving knowledge gaps on risks and safeguarding

Training records showed staff’s training was up to date. However, when speaking with staff we identified gaps in their knowledge and there was no evidence the registered manager checked staff’s competency following the training

Risks and incidents often not spotted or reviewed properly, so fewer chances to learn and make daily care safer

Staff did not always assess risks to people's health and safety or mitigate them where identified... staff did not recognise all incidents or all learning from incidents