Working at Willett Lodge

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events.

Staff told us they felt valued and supported in their role. A staff member commented, “Everything is going amazingly, because of my colleagues, residents and management, everyone is so supportive.”

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.

Staff received blended learning of online training and practical training. Additional courses were sought in response to people’s needs, for example, advanced training in fluid thickening for people with swallowing difficulties.

The service was run by a committed registered manager and management team. Improvements were made and quality assurance processes now provided the management team a good oversight of the service.

People told us they enjoyed the activities on offer, this included outings, music, games and visiting animals. A social care professional told us, “The home offers indoor and outdoor activities to promote resident engagement. Notably, the inclusion of a therapy dog has been a thoughtful addition.”