Working at Willersley House

2021 targeted inspection: assured on all IPC measures including safe PPE use, testing, cleaning and admission; per 2017: robust medicines with proactive reviews, thorough incident learning, positive risk-taking.

Per 2017 comprehensive inspection: 'one big family' atmosphere, staff 'love my job' and 'proud to be part of the service', motivated with mutual respect and openness praised by all.

Per 2017 comprehensive inspection: no agency staff used for over 18 years, staffed 10% above required levels for unhurried care, high retention with long-serving team.

Per 2017 comprehensive inspection: all care staff had NVQ/QCF qualifications, comprehensive induction, bespoke training library tailored to residents, specialist champion roles funded.

Per 2017 comprehensive inspection: Staff were well supported and motivated by the exceptional registered manager who led by example and was an excellent role model, working as a team with open door policy.

Per 2017 comprehensive inspection: dedicated activities coordinator with 12 volunteers, 'Seize the Day' initiative for wishes, varied 7-day programme, community outings and school partnerships.