Working at Willerfoss House

Staff numbers were under pressure from COVID and needed special measures to manage.

The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures

Staff were not always wearing protective gear correctly until reminded during the inspection.

We were somewhat assured that the provider was using PPE effectively and safely. During the inspection, the provider confirmed they were taking action to ensure all staff wore PPE appropriately and in line with guidance.

Some parts of the building like radiator covers could not be cleaned properly.

We were somewhat assured that the provider was promoting safety through the layout and hygiene practices of the premises. Some areas of the service required attention such as radiator covers which could not be effectively cleaned and the provider advised the required actions would be completed.