Last updated: 10 February 2026
"Staff feel supported by approachable managers with good training and supervision, but inconsistent activities and agency staffing issues hold it back."
Safeguarding events were recorded, and action taken... Medicines were managed effectively and safely. An electronic reporting system was used to minimise errors and omissions.
Staff told us, “I feel supported by [manager] and senior staff. They are approachable and ready to give guidance when required” and “[Manager] is really good. If possible, she will rearrange shifts if my family is ill.”
Day to day staffing levels were safe and well-managed... The service made use of agency staff and staff from other services... ongoing issue with having sufficient drivers on duty.
Records showed a good uptake of courses and that staff were up to date with most of the training required. They received regular supervision sessions.
Staff said they were well supported by the registered manager and other senior staff and could raise concerns freely.
Whilst there were some organised events and activities, they were not consistent and there was no clear programme to try and engage people in both physical and mental activities.
No regular activities programme, so the role is mostly routine personal care with few chances for creative engagement.
Whilst there were some organised events and activities, they were not consistent and there was no clear programme to try and engage people
Staffing is adequate but relies on agency workers and lacks enough drivers, which can stretch the team during busy times.
The service made use of agency staff... ongoing issue with having sufficient drivers on duty, to allow people to access the community
Some ongoing cleanliness issues mean extra work keeping the place tidy beyond normal duties.
There remained areas of the home that looked dirty... Relatives told us they felt the home needed to further improve on its cleanliness
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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