Working at Wilkinson Park
Harbottle, Morpeth, NE65 7DP
Operated by Careline Lifestyles (UK) Ltd
21 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported by approachable managers with good training and supervision, but inconsistent activities and agency staffing issues hold it back."
Safety & Risk
6/10
✓
Safeguarding events were recorded, and action taken... Medicines were managed effectively and safely. An electronic reporting system was used to minimise errors and omissions.
Staff Culture
7/10
✓
Staff told us, “I feel supported by [manager] and senior staff. They are approachable and ready to give guidance when required” and “[Manager] is really good. If possible, she will rearrange shifts if my family is ill.”
Staffing Levels
5/10
!
Day to day staffing levels were safe and well-managed... The service made use of agency staff and staff from other services... ongoing issue with having sufficient drivers on duty.
Training & Dev
6/10
✓
Records showed a good uptake of courses and that staff were up to date with most of the training required. They received regular supervision sessions.
Management
7/10
✓
Staff said they were well supported by the registered manager and other senior staff and could raise concerns freely.
Programmes
3/10
✕
Whilst there were some organised events and activities, they were not consistent and there was no clear programme to try and engage people in both physical and mental activities.
Points to consider
No regular activities programme, so the role is mostly routine personal care with few chances for creative engagement.
Whilst there were some organised events and activities, they were not consistent and there was no clear programme to try and engage people
Staffing is adequate but relies on agency workers and lacks enough drivers, which can stretch the team during busy times.
The service made use of agency staff... ongoing issue with having sufficient drivers on duty, to allow people to access the community
Some ongoing cleanliness issues mean extra work keeping the place tidy beyond normal duties.
There remained areas of the home that looked dirty... Relatives told us they felt the home needed to further improve on its cleanliness
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews