Working at Wilhelmina House
21 Park Hill Rise, Croydon, CR0 5JF
Operated by The Whitgift Foundation
26 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Experienced leadership and strong staff training, but staffing lacks stability and activities are basic."
Safety & Risk
8/10
✓
2021 inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... accessing testing... infection outbreaks... effectively prevented or managed.'
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff received monthly supervision and annual appraisals; provider communicated openly with staff via regular team meetings.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'People were supported by enough staff to keep them safe... staff maintained a constant presence in communal areas and responded to call bells promptly.'
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: 'People were supported by staff who were well supported... programme of induction, training, supervision and appraisal... supported to complete diplomas in health and social care.'
Management
7/10
✓
Per 2018 comprehensive inspection: 'The registered manager was experienced and competent... clear management structure. Leadership was visible across the service. Staff understood their roles and responsibilities well.'
Programmes
6/10
✓
2021: 'socially distanced activities such as chair exercises and arts and crafts, led by the activities officer.' Per 2018: 'activities coordinator developed a schedule... chair-based exercises and the quizzes... well attended.'
Points to consider
Staff numbers are enough to cover shifts and respond quickly, but nothing about stable teams or low agency use.
Per 2018 inspection: 'There were enough staff deployed to support people... staff responded to call bells promptly.'
There is an activities coordinator doing chair exercises, quizzes, games and arts crafts, but no specialist or innovative programmes.
Per 2018: 'chair-based exercises and the quizzes. The memory games...'; 2021: 'chair exercises and arts and crafts, led by the activities officer.'
Staff get supervisions and meetings, but no comments about high morale or feeling really valued and part of a great team.
Per 2018: 'Staff received supervision with their line manager most months... regular team meetings.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews