Last updated: 10 February 2026
"Clear leadership inspires a proud family-like culture with stable staffing, excellent training and innovative activities."
Service remained Covid-19 free with weekly staff testing... robust IPC overseen by lead... Per 2019: Risks identified and managed safely, medicines received as prescribed, incidents reviewed daily with action to prevent recurrence.
Per 2019 comprehensive inspection: Staff spoke with pride and passion... 'like a family'... open, inclusive and empowering culture where staff felt valued and motivated. Relatives said 'it's like a family'.
Per 2019 comprehensive inspection: People were supported by a stable core staff group... Rotas demonstrated enough staff with the right skills... Staff consistently told us there were enough suitable staff deployed to meet people's needs safely.
Per 2019 comprehensive inspection: effective system of training, competency assessments, supervision and appraisals... additional training in specialist areas such as dementia... staff told us their training was 'excellent' and fully prepared them.
Per 2019 comprehensive inspection: registered manager providing clear and direct leadership... cultivated a positive, open and empowering culture. Staff consistently told us they were inspired and motivated by the registered manager.
Per 2019 comprehensive inspection: Arrangements for social activities were innovative... activities coordinator... knit and natter, pet dog visits, bugs hotel by community society, intergenerational school projects, thriving volunteers, singing for wellbeing.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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