Working at Wilbraham House
Church Street, Stoke On Trent, ST7 8DE
Operated by Wilbraham Limited
35 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Great management and positive culture with safe practices, but some residents feel staffing levels need improving."
Safety & Risk
7/10
✓
People were protected from the risk of harm and abuse. Staff were trained to recognise and respond to safeguarding concerns. People's medicines were managed safely.
Staff Culture
7/10
✓
The registered manager promoted a positive and open culture within the home. Staff were encouraged to make suggestions about the provision of care.
Staffing Levels
5/10
!
People gave a mixed response about the staffing levels. One person said, 'They need one or two more staff, but if I call them, they come straight away.'
Training & Dev
6/10
✓
Staff had been provided with training to enable them to care for people in the most appropriate way and training records we viewed evidenced all staff had undertaken relevant training.
Management
7/10
✓
People and relatives were positive about the registered manager. Staff spoke highly of the registered manager and the way the home was managed.
Programmes
6/10
✓
There was a varied programme of activities for people to choose from including virtual reality headset, entertainers such as an Elvis impersonator, coffee mornings, bingo and reminiscence sessions.
Points to consider
Some residents say they need one or two more staff members, even though call bells are answered quickly.
People gave a mixed response about the staffing levels. One person said, 'They need one or two more staff, but if I call them, they come straight away.'
Only standard training and supervisions with no specialist courses or funded qualifications mentioned.
Staff had been provided with training to enable them to care for people in the most appropriate way and training records we viewed evidenced all staff had undertaken relevant training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews