Working at Widnes Hall

There was a positive culture at the service. People, family members and staff felt included and able to speak up freely. Everybody felt included and empowered; people, staff and family members felt involved by managers and staff in the running of the service and were confident about speaking up.

People received care and support from the right amount of suitably skilled and experienced staff who were safely recruited. Staffing levels were calculated based on people's needs. Staffing rotas were made up of the right amount of suitably skilled and experienced staff to meet people's needs and keep them safe.

Staff were provided with the training and support they needed to carry out their role effectively. All staff were safely inducted into their role. They completed mandatory training and learnt about the expectations of their role. Training for all staff relevant to their role and people's needs was ongoing and the registered manager was monitoring staff completion timescales.

Staff actively engaged people in a variety of activities. We observed people enjoying art and crafts, singing, dancing and armchair exercises. People and family members felt there were appropriate activities available including trips and gardening club.