Working at Wickham House
Chapel Lane, Woodbridge, IP13 0SG
Operated by Cathena Healthcare Limited
34 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive managers and a strong culture where staff feel valued, although basic activities and ongoing recruitment hold it back."
Safety & Risk
7/10
✓
Safeguarding systems and training in place, risks assessed with guidance to staff, medicines administered safely with audits.
Staff Culture
8/10
✓
Staff reported concerns taken seriously: 'Every time I have raised a concern I have been listened to and taken seriously... they value staff coming forward.'
Staffing Levels
7/10
✓
The registered manager told us how they had significantly reduced the use of agency staff, recruitment was ongoing.
Training & Dev
7/10
✓
Staff received specialist training including dementia simulation, epilepsy, behaviours that challenge and autism; one-to-one and group supervisions provided.
Management
7/10
✓
Staff were complimentary about the registered manager and deputy manager: 'They are understanding and lead from the front... willing to go above and beyond.'
Programmes
6/10
✓
Activities programme in place with one coordinator recruiting a second; staff did one-to-one like crosswords, community arts and crafts drop-in.
Points to consider
Role mostly routine care with basic activities like one-on-one chats and arts, no specialist programmes to make work more interesting.
During our inspection visit there were no planned group activities, however, we saw staff spending time with people on a one to one basis... there was currently one activities coordinator as a second one had recently left.
Still recruiting more permanent staff after cutting agency use, so the team is building up.
The registered manager told us how they had significantly reduced the use of agency staff, recruitment was ongoing, and they had recruited several new staff members.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews