Last updated: 10 February 2026
"Staff feel respected and supported, but no registered manager, heavy agency staff reliance, and safety incidents with incomplete investigations hold it back."
Since our last inspection in August 2022, there had been 7 incidents whereby people had received care and support which was not safe and placed them at risk of harm... actions taken to robustly investigate the issues raised were not completed for 2 out of 7 incidents.
Staff felt respected and supported by the manager and deputy manager.
between 1 July 2023 and 20 August 2023 inclusive, no more than 32% of staff were permanent and 68% of staff were from the external domiciliary care agencies.
the training plan submitted to the Care Quality Commission demonstrated there were gaps for some members of staff relating to fire awareness, safeguarding, and moving and handling.
At the time of our inspection there was not a registered manager in post.
Staff supported people to take part in activities.
No permanent manager in place, so leadership and oversight feel unstable.
At the time of our inspection there was not a registered manager in post.
Heavy reliance on agency staff, up to 68% at times, with high turnover making shifts inconsistent.
between 1 July 2023 and 20 August 2023 inclusive, no more than 32% of staff were permanent and 68% of staff were from the external domiciliary care agencies.
Gaps in staff training on key topics like fire safety and safeguarding, plus incomplete inductions for agency workers.
the training plan submitted to the Care Quality Commission demonstrated there were gaps for some members of staff relating to fire awareness, safeguarding, and moving and handling. Not all agency staff deployed to Willowmead Care Home had evidence of having completed an induction.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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