Working at Whorlton Grange Residential Home
Whorlton Grange Cottages (opp Golf Club House), Newcastle Upon Tyne, NE5 1ND
Operated by Wellburn Care Homes Limited
51 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff are well-trained and happy with good morale, but no permanent manager on site every day and busy periods hold it back."
Safety & Risk
7/10
✓
2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Morale within the service had improved since the last inspection. Staff appeared happy and content in their roles
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff employed to meet people's needs... Some staff commented it was busy at times
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were inducted, supported, trained, and suitably skilled to meet the requirements of their role
Management
4/10
!
Per 2020 comprehensive inspection: The service had a manager registered with the Care Quality Commission, although they no longer had daily oversight of the service. A new manager was being recruited
Programmes
5/10
!
Per 2020 comprehensive inspection: Activities were in place and a new activity coordinator was being sought to further enhance this
Points to consider
No permanent manager on site every day, deputy is covering while they recruit one
The deputy operations manager was providing day to day management cover to the service as they recruited to the post of manager
Staffing levels are enough but staff say it gets busy at times
There were enough staff employed to meet people's needs... Some staff commented it was busy at times
Basic activities like bingo, crafts and outings but no full-time activities coordinator yet
Activities were in place and a new activity coordinator was being sought to further enhance this
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews