Last updated: 9 February 2026
"Staff are well-trained and happy with good morale, but no permanent manager on site every day and busy periods hold it back."
2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed
Per 2020 comprehensive inspection: Morale within the service had improved since the last inspection. Staff appeared happy and content in their roles
Per 2020 comprehensive inspection: There were enough staff employed to meet people's needs... Some staff commented it was busy at times
Per 2020 comprehensive inspection: Staff were inducted, supported, trained, and suitably skilled to meet the requirements of their role
Per 2020 comprehensive inspection: The service had a manager registered with the Care Quality Commission, although they no longer had daily oversight of the service. A new manager was being recruited
Per 2020 comprehensive inspection: Activities were in place and a new activity coordinator was being sought to further enhance this
No permanent manager on site every day, deputy is covering while they recruit one
The deputy operations manager was providing day to day management cover to the service as they recruited to the post of manager
Staffing levels are enough but staff say it gets busy at times
There were enough staff employed to meet people's needs... Some staff commented it was busy at times
Basic activities like bingo, crafts and outings but no full-time activities coordinator yet
Activities were in place and a new activity coordinator was being sought to further enhance this
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp