Last updated: 10 February 2026
"Staff receive good training and people enjoy varied activities, but no registered manager and unreported safeguarding concerns hold it back."
Managers had not been reporting notifiable safeguarding events to external agencies. However, the leaders promptly rectified the issue following our feedback... We identified 8 occasions where safeguarding incidents were not reported to the CQC.
Per 2019 comprehensive inspection: Staff told us the registered manager, deputy managers, nurses and team leaders were supportive, and were available to offer support and advice.
Provider had a contingency plan to cover staff absences and worked with a regular agency to maintain consistency of support for people.
Staff confirmed they received the training they required... There were systems and process to monitor staff training, for example by using training matrix.
The service had no Registered Manager. However, they were actively recruiting to fill the post.
Per 2019 comprehensive inspection: People were able to choose how they spent their day and we observed people taking part in a range of activities of their choice. Activities included, games of skittles and arts and crafts... visits to Skegness, Blackpool.
No permanent manager on site, run by a regional manager instead.
The service had no Registered Manager. However, they were actively recruiting to fill the post.
Managers did not tell the regulator about 8 safeguarding concerns.
We identified 8 occasions where safeguarding incidents were not reported to the CQC as required by regulation 18 of the CQC (Registration) Regulations 2009 (Part 4) - (Notification of other incidents).
Uses agency staff regularly to cover absences.
Provider had a contingency plan to cover staff absences and worked with a regular agency to maintain consistency of support for people.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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