Working at Whittington House Nursing Home
58 Whittington Road, Cheltenham, GL51 6BL
Operated by Summerfield Medical Limited
66 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Positive culture and strong safety stand out, but no permanent manager and poor staff retention with heavy agency use hold it back."
Safety & Risk
7/10
✓
There were processes in place to safeguard people from abuse... Risks to people were assessed and action taken to reduce these... There were processes in place to support safe medicines management.
Staff Culture
6/10
✓
The manager and deputy manager worked well together and were promoting an inclusive and positive culture. People and their representatives felt able to approach either manager with any concerns they may have and told us communication had improved.
Staffing Levels
4/10
!
The provider had experienced significant challenges in retaining and recruiting staff, but some progress had been made with the recruitment of new staff. The provider used agency staff to support safe staffing numbers and to support the running of the service overall.
Training & Dev
5/10
!
Staff had received training on how to recognise abuse which included how to report their concerns. People's medicines were administered by staff who had received training to do this and whose competencies in this task were checked.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The previous registered manager had left in May 2022. The manager had completed an application to register with CQC but, confirmed during this inspection, they were leaving Whittington House so their application will not be forwarded to us.
Programmes
6/10
✓
We also spoke with... the activities co-ordinator... The initiative 'resident of the day' had been implemented.
Points to consider
No permanent manager in place, with the current one resigning just before the inspection.
At the time of our inspection there was not a registered manager in post... the manager had resigned just prior to the inspection... their application will not be forwarded to us.
Frequent agency staff use due to ongoing problems recruiting and keeping permanent workers, and some people said there were not enough staff.
Due to significant challenges in recruiting permanent staff, agency staff were used to support safe staffing numbers... Comments included... 'There is not enough staff, but they know her and look after her well'
Only standard mandatory training like safeguarding and medication handling, with no specialist courses or funded qualifications mentioned.
Staff had received training on how to recognise abuse... People's medicines were administered by staff who had received training to do this and whose competencies in this task were checked.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews