Last updated: 9 February 2026
"Approachable managers driving positive changes and staff feeling well supported, but poor bathroom hygiene like dirty brushes and open bins needs addressing."
People were given their medicines safely and as prescribed, and it was recorded on their medicine administration record (MAR).
Staff felt well supported working at the service and found it to be a positive experience for them.
Not covered: 'We did not look at Safe and effective staffing during this assessment.'
There was a strong learning culture at the service. Staff were supported with their personal development and learning.
A health professional told us, "The service are working hard to drive improvements. There has been a lot of positive changes since the new manager, and I have no concerns. Management are approachable and listen to any feedback we give them."
Not covered in this focused inspection report.
Training covers basics like medicines handling and equality but no specialist courses or funded qualifications mentioned.
Staff had received training in managing medicines and had their competency checked. Staff had received training in equality and diversity.
Some staff are unsure if they feel valued according to the survey results.
there were some staff members who commented on a staff survey stating they neither agreed nor disagreed if they felt valued in the service.
Bathrooms had dirty toilet brushes, open bins, and rusty bits that could spread germs, and medicine trolley had unused medicines not cleared.
we found bins in the bathrooms did not have lids on them and dirty toilet brushes in people’s ensuites... rusty chair frame in a person’s bathroom. Rust can harbour bacteria... multiple boxes of additional medicines kept in the medication trolley which had not been removed
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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