Working at Whitstable Nursing Home

Risk guides and care records miss key details like hoist sling types or repositioning times, making it harder for care workers to keep residents safe.

Care plans and risk assessments stated the size of sling to be used but not the type of sling or how to position the loops on the hoist... Care records for the week before the inspection showed there were times where one person had not been moved for up to 9 hours.

Audits and quality checks keep missing problems like poor records and incomplete risk plans, so issues aren't fixed before they affect daily work.

Checks and audits had been completed to assess the quality of the service. These had not always been effective in identifying shortfalls such as the shortfalls found at this inspection.

Staffing is adequate but depends on regular agency workers to cover gaps in shifts.

There were enough staff to meet people's needs, any gaps were filled by regular agency staff.