Working at Whitley Farm
Whitley Farm Cottages, Whitley Bridge, DN14 0HZ
Operated by Heathcotes Care Limited
9 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff enjoy a family atmosphere feeling valued and happy, but outdated training on infection protection gear and short-notice staffing from other homes need improvement."
Safety & Risk
5/10
!
2022: Somewhat assured on social distancing, outbreak management, PPE due to training gaps and 'laundry area required improvements'; but clean home, testing, up-to-date policy.
Staff Culture
8/10
✓
Per 2020: 'Staff described a family atmosphere... I love my job... good laugh... The atmosphere is good. All staff are happy. We feel valued... we respect each other.'
Staffing Levels
5/10
!
Per 2020: 'There were enough staff to safely meet people's needs... accessed staff from other services to support at short notice'; 2022: measures for COVID-19 staff pressures but no documentation (rectified immediately).
Training & Dev
4/10
!
2022: 'appropriate training was outdated or had not been provided to new staff members. This had been scheduled' (PPE training).
Management
6/10
✓
Per 2020: Staff morale was good considering management changes; new manager completed induction, staff keen to build positive relations; 2022: registered manager had systems in place and acted to rectify documentation.
Programmes
6/10
✓
Per 2020: Regular structured activities including cooking, managing finances, road safety, volunteering, community outings, train rides, group events like carousel rides.
Points to consider
Some training on infection protection gear is out of date or missing for new staff,
appropriate training was outdated or had not been provided to new staff members. This had been scheduled
Staffing is adequate but they bring in workers from other homes for cover at short notice,
accessed staff from other services to support at short notice
Infection control has minor issues like laundry needing improvements and gaps in protective gear training,
the laundry area required improvements to promote good practice... appropriate training was outdated
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews