Working at Whitfield
107 Sandwich Road, Dover, CT16 3JP
Operated by Whitfield Care Home Limited
30 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and a positive team culture stand out, but basic activities without structure and standard training hold it back."
Safety & Risk
8/10
✓
Potential risks to people's health and welfare had been assessed and there was guidance in place for staff to mitigate the risks. Accidents and incidents were analysed to identify patterns and trends, actions taken had been effective in reducing the risk of them happening again. Checks and audits had been effective in identifying shortfalls and the action taken had been effective.
Staff Culture
7/10
✓
Staff told us, they put people at the centre of what they did and treated people as part of their family. There was an open and transparent culture within the service. Staff told us they felt supported by the registered manager and wider management team.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs, staffing numbers were calculated by the registered manager, the number of night staff had increased since the last inspection. Staff told us they worked as a team and they covered each other during holiday periods.
Training & Dev
6/10
✓
Staff received training appropriate to their role. Staff received both face to face training and completed online courses. Staff now received regular supervision. Staff told us they were being supported to gain skills to undertake a new role within the service.
Management
7/10
✓
Staff told us they felt supported by the registered manager and wider management team. During the inspection, staff asked to speak to the registered manager to raise a concern. The registered manager listened to staff and acted on their concern immediately.
Programmes
4/10
!
Per 2019 comprehensive inspection: We observed people being offered a variety of activities including board games, reminiscing about the old films and their stars and discussing magazines. Staff played music that people liked, and they sang along to the songs, which they told us they enjoyed. People went out for trips into the community, including going out for cream teas.
Points to consider
No activities coordinator or structured programme, just basic staff-led games, music, and outings, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: observed people being offered a variety of activities including board games, reminiscing about the old films and their stars and discussing magazines. Staff played music that people liked... People went out for trips into the community
Only standard training with supervisions and support for basic new skills, no specialist courses or funded qualifications.
Staff received training appropriate to their role. Staff received both face to face training and completed online courses... Staff now received regular supervision... Staff told us they were being supported to gain skills to undertake a new role within the service.
Staffing is adequate with team covering holidays and no rushing, but no info on low turnover or no agency use.
There were enough staff to meet people's needs... Staff told us they worked as a team and they covered each other during holiday periods. We observed staff spending time with people... sitting and chatting with them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews