Last updated: 9 February 2026
"Enough staff meet needs safely and staff feel supported, but poor medicines management and mixed leadership feedback hold it back."
Medicines were not always safely managed. Where people received medicines as and when required (PRN) there was no guidance for staff... The reason people were being given PRN medicines was not recorded.
Staff felt supported in their role... Staff understood how to raise any concerns... confident the registered manager would act. Staff feedback about the leadership... was mixed.
There were enough staff on duty to meet people's needs. People did not wait for staff to support them. Staff were recruited safely.
Staff were trained effectively... completed induction training when they started. Staff also completed annual refresher training. The induction training was in line with the Care Certificate. Staff had not always received supervisions in line with the provider's policy.
Governance processes were not always operated effectively to identify where improvements may be required. Staff feedback about the leadership of the home was mixed. One staff member told us, 'Sometimes it feels like concerns are brushed away….'
People took part in activities which they enjoyed. One relative told us their relation was supported to do art activities and listen to music... enjoyed a trip out to get Christmas cards.
Manager is in place but oversight is poor with audits missing medicine issues and some staff feeling concerns get brushed aside.
Audits of medicine records had failed to recognise the unsafe medicine practices... Staff feedback about the leadership of the home was mixed. One staff member told us, 'Sometimes it feels like concerns are brushed away….'
Medication management has gaps because there's no guidance for staff on when to give as-needed medicines.
Where people received medicines as and when required (PRN) there was no guidance for staff to know how and when to support people to take these medicines.
Only standard induction and refresher training with supervisions not always done on time.
Staff had not always received supervisions in line with the provider's policy... Training records for these staff were not available to the registered manager.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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