Working at Whitestone Lodge
56 Church Road, Liverpool, L36 9TP
Operated by Mrs Veronica Caulton
20 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Enough experienced staff on duty and staff feeling well supported, but lack of meaningful activities and poor governance hold it back."
Safety & Risk
3/10
✕
CQC were not always notified of allegations of abuse, and events such as accidents and incidents were not analysed to look for patterns and trends and learning opportunities to reduce further occurrences.
Staff Culture
5/10
!
staff told us they felt generally well supported on a day-to-day basis.
Staffing Levels
5/10
!
there were sufficient qualified, skilled and experienced staff. The staffing rotas showed the right amount of suitably skilled and experience staff were on duty each day and night.
Training & Dev
4/10
!
Formal staff supervisions and appraisals were not consistent to enable staff to discuss any training needs, their performance and areas for development.
Management
3/10
✕
there remained a lack of overarching governance and oversight of the service. The provider and registered manager lacked some understanding about regulatory requirements and risk management.
Programmes
2/10
✕
there was a lack of opportunities for people to engage in meaningful and stimulating activities both in and outside of the home. The provider told us the previous activity co-ordinator had left some time ago and not yet been replaced.
Points to consider
No activities coordinator and no meaningful activities, so the role is mostly routine personal care and watching TV with residents.
the previous activity co-ordinator had left some time ago and not yet been replaced... most people sat in the lounge watching television and with no other activities offered
Gaps in risk assessments and no analysis of accidents, so safety issues like unsafe doors slip through.
A risk assessment had not always been completed... codes were written next to keypad locks... The keypad lock to a door on a main corridor leading directly onto a set of stairs was broken
Missing regular one-on-one supervisions, so no proper chats about your training or development needs.
staff were not given the opportunity through formal supervision or appraisal to discuss and review their work, performance, training and development needs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews