Working at Whiteoaks Rest Home

Medication counts didn't match records so some doses might have been missed, and water system checks for bugs like legionella weren't fully done.

we found discrepancies for 4 medicines which meant people may not have received all of their medicines on 1 or 2 occasions... had not been testing cold water temperatures and although the provider was flushing infrequently used taps to prevent the risk of legionella, they were not documenting this.

Recruitment checks weren't always complete, like not asking why previous staff left other care jobs and missing some interview notes.

the provider had not always sought the reason staff left all previous employment in health and social care services in line with Schedule 3... Interview records were not always kept

Only standard activities like games, music therapy and garden time, no dedicated coordinator or special projects to make the role more interesting.

The provider had a schedule of activities which people could choose to take part in. A relative also provided music therapy sessions... they take us out in the garden