Working at Whiteoak

Safety checks on equipment and the building weren't always done, fire drills were outdated, and risk plans weren't updated after accidents.

Regular checks on the premises and equipment were not always completed... The last recorded drill was dated May 2018... None of their risk assessments had been updated or reviewed following these incidents.

There were vacancies so agency staff were used and team members had to work extra hours to cover shifts.

There were some staff vacancies at the service... Some staff told us they were working extra hours to cover shifts... Agency staff were used to fill shortfalls.

Refresher training wasn't fully up to date for everyone and supervisions weren't happening as often as policy requires.

not all refresher training was up to date... not all staff had received supervision in line with the registered providers policy.