Last updated: 10 February 2026
"Staff felt supported by colleagues and the manager, but inconsistent safety checks, outdated fire drills, staffing shortages with agency use, and training gaps held it back."
Regular checks on the premises and equipment were not always completed... The registered manager was unable to confirm all staff had attended a recent fire drill. The last recorded drill was dated May 2018... None of their risk assessments had been updated or reviewed following these incidents.
Staff told us they felt supported by their colleagues and the registered manager.
Some staff told us they were working extra hours to cover shifts. The registered manager told us they and the deputy managers had also worked a significant number of shifts on the floor to support staff and cover shifts. Agency staff were used to fill shortfalls.
Staff received training but not all refresher training was up to date... not all staff had received supervision in line with the registered providers policy.
Audits were completed but they had failed to identify the issues we have highlighted regarding risks to people's safety.
Where people stayed at the home over the weekend, people were supported with activities and trips out. A member of staff said, 'We take them out on a weekend. The other weekend we went to Morrison's, shopping and to the café. Some people go to the pictures.'
Safety checks on equipment and the building weren't always done, fire drills were outdated, and risk plans weren't updated after accidents.
Regular checks on the premises and equipment were not always completed... The last recorded drill was dated May 2018... None of their risk assessments had been updated or reviewed following these incidents.
There were vacancies so agency staff were used and team members had to work extra hours to cover shifts.
There were some staff vacancies at the service... Some staff told us they were working extra hours to cover shifts... Agency staff were used to fill shortfalls.
Refresher training wasn't fully up to date for everyone and supervisions weren't happening as often as policy requires.
not all refresher training was up to date... not all staff had received supervision in line with the registered providers policy.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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