Working at Whitehouse Residential Home
Saltburn Road, Saltburn-by-the-sea, TS12 2PJ
Operated by Fearnhead Residential Limited
17 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Visible leaders and a friendly team culture with strong safety practices, but basic training, activities and unclear staff stability hold it back."
Safety & Risk
7/10
✓
Staff understood safeguarding and acted quickly on incidents. Risks regularly reviewed. Medicines accurately managed. Accidents monitored for trends and learning shared.
Staff Culture
7/10
✓
The staff team worked well together... One staff member said 'It's a lovely place to work. It's very friendly... We are listened to'. One relative said 'It's like a big extended family'.
Staffing Levels
5/10
!
There were enough staff on duty who had the right skills and experience to safely care for people. People told us staff were always visible.
Training & Dev
5/10
!
Staff were supported with induction, training, supervision and appraisal. One staff member said 'I've had enough training to do my job'.
Management
7/10
✓
A registered manager was in post. Leaders were visible. Staff said 'good boss and good management... We are listened to if we raise a concern'.
Programmes
5/10
!
Regular activities every day including baking biscuits, beach ball games, making rainbows and Easter cards, hair and nail care.
Points to consider
Enough staff to get by, but no details on team stability or using agency workers.
There were enough staff on duty who had the right skills and experience to safely care for people.
Only basic training and induction, no specialist courses or funded qualifications.
Staff were supported with induction, training, supervision and appraisal.
Basic activities like baking, games and crafts, no dedicated coordinator or special programmes.
There are plenty of things for people to do. We have activities every day... We bake with them... throw a beach ball... made rainbows and Easter cards... nails done.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews