Working at WhiteHorse Care - Brownhills

The role mostly involves basic home activities like arts, crafts, music, and occasional walks, but lacks enough community outings or varied programmes to keep workdays interesting.

some improvements had been made to the range of activities... but further improvements were needed. A relative told us... people needed more opportunities to go out in the local community. A social care professional told us people needed to engage in more community based activities especially at the weekend and evenings.

Staffing levels dip on some weekends, which could mean busier shifts at times.

We saw on some occasions there was a variation in the staffing levels (some weekends). The registered manager told us staffing levels were kept under review, and minimum levels were always maintained.

Care records and quality checks have improved but still miss details on personal goals and everyday skills development, so support feels less personalised some days.

care plans did not capture how people were supported to achieve their personal goals and aspirations. They also did not always capture how people were supported to develop their everyday skills... further work to the records were needed.