Working at Whiteheather
Clacton Road, Weeley, CO16 9DN
Operated by Consensus Support Services Limited
5 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff love the supportive manager and positive team culture with strong safety practices, but basic activities lack specialist skills and variety."
Safety & Risk
8/10
✓
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies... People were supported by staff who followed systems... to prescribe, administer, record and store medicines safely. Staff learned from safety alerts and incidents.
Staff Culture
8/10
✓
Staff were extremely positive about the registered manager... A member of staff told us, 'I love working there... They are a great bunch to work with...' There was a shared enthusiasm across the service for learning from mistakes.
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe. At an unannounced evening visit, we met three members of staff supporting the five people at the service.
Training & Dev
6/10
✓
Staff recruitment and induction training processes promoted safety... 'When I first started, I did training... induction week and shadowing for at least a week.' The provider invested in staff by providing them with quality training... including specialist advice.
Management
7/10
✓
Staff told us, 'The registered manager has led from the front, by example, and has earned respect from the staff... They are by far the best manager we have ever had.'
Programmes
4/10
!
Staff supported people to participate in their chosen social and leisure interests. People went out on drives, helped with baking and enjoyed TV and listening to music. Staff made a lot of effort to celebrate significant days... We recommend... develop staff skills so they can engage people in high-quality, personalised activities.
Points to consider
The role mostly involves routine personal care with basic activities like drives, baking, and celebrations, no specialist programmes or coordinator to add variety.
Staff told us it could be hard to motivate people... not all staff had the specialist skills to support people to engage in activities... We recommend the registered manager seek specialist resources to develop staff skills...
Staff get standard induction, shadowing, and some specialist training, but there are gaps needing more development for complex needs.
We made a recommendation around developing staff skills to enable them to support people to engage in activities in line with their individual needs. We recommend the registered manager develop staff skills to ensure people are consistently supported to maximise their independence.
Staffing is sufficient now with skilled team, but past sickness led to shortages and reliance on contingency plans.
There had been a period during the COVID-19 pandemic where a high number of permanent staff had been off sick. During this time, people had not been supported by staff who knew them well. However... the provider put in place contingency plans...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews