Working at Whitehaven Residential Home

Big safety problems like unsafe medication handling, missing legal papers for restrictions on residents movements, and fire risks in the building put people at risk of harm.

The service was in breach of legal regulations in relation to safe care and treatment, safeguarding and safe environments... provider had not ensured all people who were subject to restrictions... had the appropriate legal authorisation... failed to act on all fire safety recommendations.

Lots of gaps in staff training including no epilepsy training for some caring for residents with seizures, missing infection control training, and poor skills on the new records system.

Staff had not all received training with regards to people’s specific health needs. For example, some people had seizures, however, 5 staff providing care had not completed epilepsy training... Not all staff had completed training in safeguarding... Staff had not all completed appropriate infection prevention and control (IPC) training.

Weak leadership with no deputy manager for 3 years, missing policies and records, and incomplete staff recruitment checks make oversight unreliable.

staff told us there had not been a deputy manager at the service for approximately 3 years... The provider was unable to provide CQC with a significant number of documents... shortfalls in the provider’s governance processes around staff recruitment... no evidence all staff had a current DBS in place.