Last updated: 10 February 2026
"Supportive management and positive team culture, but limited activities programme and short-staffed evenings with agency use hold it back."
Management of medicines improved with protocols and audits in place but some gaps in risk assessments for high-risk medicines and creams storage, addressed during inspection.
One staff member said the service had a positive team culture with supportive management; staff confirmed they felt confident to approach the manager with an open-door policy.
Most relatives said there were enough staff and they were trained to support people safely, however 2 relatives felt the service needed more staff in the evenings and at night and sometimes used agency staff.
Staff had received training to enable them to support people safely including safeguarding, infection control and medicines management with annual assessments; staff happy with training provided.
Staff fed back positively about the manager and were happy with the support and training provided. Relatives spoke positively about the registered manager as approachable, helpful, listening and hands-on.
People had enjoyed visits from students from the local college who had helped with some group activities like chess.
No activities programme or coordinator, so the role is mostly routine personal care.
people had enjoyed visits from students from the local college who had helped with some group activities like chess.
Staffing is adequate but evenings and nights sometimes feel short staffed, and they use agency workers.
2 relatives told us they felt the service needed more staff in the evenings and at night. They also said the service sometimes used agency staff, who they felt were less well trained and did not provide consistent care.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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