Working at Whitehall Lodge Residential Home

The owners do not check on the home enough and do no audits, so the manager lacks strong backup from above.

The provider had minimal oversight of the service. The provider did not carry out any audits, therefore did not have an oversight of the service.

Staff numbers are adequate but residents say sometimes there are not enough staff around.

We received mixed views regarding levels of staffing. People told us, 'There are not always enough staff,'

Staff knowledge of residents mental capacity is inconsistent with no proper assessments done.

People's capacity had not been assessed... We received different responses from staff when we asked how many people did not have the capacity to make decisions about their care and treatment.