Working at Whitegates Retirement Home

Staff numbers are enough for safe care with a consistent team, but no one says workloads allow unhurried personalised care.

There were enough staff to support people safely. Staffing levels were assessed based on people's support needs. These levels were reviewed monthly.

Only standard training like thorough induction and dementia awareness, no specialist courses or funded qualifications.

Staff received a thorough induction programme... Staff had received training which could help them understand how people's experience of living with dementia affected how they saw the world around them.

Medication errors happened in the past, now reduced by having a small team handle meds.

The registered manager told us that in the past there had been medication errors. The registered manager had identified that minimising the amount of staff that supported people with their medicines would safeguard people and reduce the risk of errors.