Working at Whitegates Care Home

No dedicated activities coordinator or varied programme, so the role is mostly routine personal care

The registered manager told us they did not employ dedicated staff or hours to provide and organise activities

Staffing is adequate but nothing special, with no details on low agency use or strong team retention

There were enough staff on duty. The registered manager used a dependency tool which calculated the number of staff required

Only standard mandatory training, no specialist courses or funded qualifications

Staff received training on subjects such as infection control, fire safety, dementia and medicines. The registered manager told us they were always trying to add to the training for staff