Working at Whitegates Care Centre Limited
1 Condor Road, Staines-upon-thames, TW18 1UG
Operated by Whitegates Care Centre Limited
51 bedsNursing homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Good training and varied activities programmes, but no registered manager, poor communication and staffing shortages leave staff feeling undervalued."
Safety & Risk
5/10
!
People feel safe with good safeguarding and risk knowledge but some deployment/timeliness issues: 'People told us they felt safe... Staff knew how to recognise and raise safeguarding concerns... some relatives thought staff deployment was not always effective'
Staff Culture
4/10
!
Staff value each other but report poor management relations: '“Communication is really bad. As colleagues we value each other, but management don’t value us. We are not listened to.”'
Staffing Levels
3/10
✕
Processes not in place to adjust staffing for changing needs; staff report pressures and task-based care: 'Staff told us there was not always enough of them... “There is not enough staff... We can’t give baths.”
Training & Dev
6/10
✓
Appropriate training provided with competency assessments: 'Staff received appropriate training to be able to safely support people. The management team completed competency assessments with staff'
Management
2/10
✕
No registered manager in post; staff report poor communication and support: 'Staff said they did not feel they had clear guidance and support... “Communication is really bad... management don’t value us.”
Programmes
6/10
✓
Per 2020 comprehensive inspection: dedicated well-being coordinators run varied programme: 'The provider had employed two well-being coordinators... baking club, gardening and arts and crafts... trips out'
Points to consider
No permanent manager in place, and staff feel undervalued with poor communication from leaders.
There was no registered manager in the home... “Communication is really bad... management don’t value us. We are not listened to.”
Not enough staff when needs are complex or with new hospital arrivals, causing rushed task-based care and no time for baths.
“There is not enough staff... We can’t give baths. Either they are not working, or we haven’t got time.”
Staff say supervisions are pointless and they get ignored in meetings.
“Supervision is a waste of time... no point in going to staff meetings – we’re not listened to”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews