Last updated: 9 February 2026
"Supportive manager, stable team and positive culture stand out, but occasional agency staff and basic activities hold it back."
There were robust processes in place for investigating any safeguarding incidents that had occurred. Staff consistently told us they were confident that concerns would be responded to appropriately
'You are valued as a staff member', 'Suggestions are welcome. We are listened to and receive feedback at all times'
'Low staff turnover so the staff teams can 'gel' and build on each other’s strengths' and 'We have full staffing levels'
Per 2018 comprehensive inspection: 'Staff were supported to pursue their continuous professional development... Five staff had completed National Vocational Qualifications in health and social care. Staff had also completed intensive support training for people living with autism'
'[Registered manager's name] is the best manager I have ever had. She is fair, approachable and a good listener. Despite her workload she has an open-door policy and is welcoming to all staff'
people had been supported to get memberships to their preferred activities, such as the gym and fishing... introduction of a weekly themed garden lunch to celebrate different events and countries
Some agency staff cover shifts occasionally, so they might not know residents as well and need guidance from others
Sometimes they have to employ agency staff and I worry they don't know people as well as the other staff. However, they are extremely well staffed so always other people there for guidance
No dedicated activities coordinator or specialist programmes, so the role involves routine care plus basic outings and themed events
people had been supported to get memberships to their preferred activities, such as the gym and fishing
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp