Working at Whitefriars Nursing and Residential Home

Staff said they felt respected and supported by the registered managers. They felt they were able to raise concerns if they needed to and their concerns would be addressed.

The provider had enough staff to care for and support people and did not use agency staff. The registered managers told us they had a full staff team and they used internal bank staff to cover sickness and short-term cover.

The provider had ensured staff were trained to meet people's care and support needs. Staff had received an induction at the start of their employment to ensure they had the required knowledge to meet people's needs. The provider had a system in place to ensure training was refreshed annually or as required. Staff received regular supervision from the managers.

Management was visible in the service and took a genuine interest in what people had to say. Staff said they felt respected and supported by the registered managers.

The service had an activity coordinator in post, we saw activities taking place in the living room of the service on the day of our inspection that included skittles. The service involved people who were supported in their rooms to have activities they chose to be part of a one to one basis. The provider had created relationships in the community, including a local volunteer group who visited the home on a regular basis to carry out activities.