Working at Whitefarm Lodge
Vicarage Road, Twickenham, TW2 7BY
Operated by Care UK Community Partnerships Ltd
60 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management, strong staff retention and excellent safety, although agency staff use and basic activities hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Risks to people were assessed, monitored and reviewed... Medicines were safely administered by trained staff. Accident and incident records were regularly reviewed.
Staff Culture
8/10
✓
The service culture was open, honest... Staff worked hard to meet people's needs... A staff member said, 'The [registered] manager is so supportive. I've been working here years and wouldn't have stayed if it wasn't such a great place to work.'
Staffing Levels
6/10
✓
There were sufficient staff to provide people with flexible care that met their needs. One relative said, 'Always seem to be enough staff around.'
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: access to more specialist training to meet people's individual needs, such as dementia, pressure ulcer awareness and end of life care; bi-monthly supervision sessions and annual appraisals.
Management
7/10
✓
Relatives said the registered manager was excellent and the home well-run. A staff member said, 'The [registered] manager is so supportive. I've been working here years and wouldn't have stayed if it wasn't such a great place to work.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: three activities co-ordinators; activities included movie mornings, musical bingo, arts and crafts, gentle exercise, 'Pat the dog' sessions, links with local nursery and school.
Points to consider
Staff numbers are enough to cover shifts safely, but they use bank and agency staff when people are off sick or on leave.
Per 2017 comprehensive inspection: suitable arrangements for cover in the absence of staff due to annual leave or sickness. This was through permanent staff being offered extra shifts and the use of bank and agency staff.
There are activities coordinators doing games, crafts, pet therapy and school visits, but no specialist or innovative programmes to make workdays more varied and fulfilling.
Per 2017 comprehensive inspection: three activities co-ordinators. Activities included movie mornings, musical bingo, arts and crafts, coffee mornings, balloon tennis and quoits. There were also 'Pat the dog' sessions... links with a local nursery and junior school.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews