Last updated: 9 February 2026
"Enough staff on every shift with a sponsorship programme and positive culture, but poor auditing missed gaps in learning disability training and mental capacity assessments."
Processes were in place to ensure people were safe and protected from harm. Staff had received safeguarding training... Medicines were administered and recorded safely... Incidents were discussed at staff handover meetings... learning... shared with all staff.
There was a positive culture at the service and everyone spoke well of the registered manager and wider management team. Staff told us of a positive relationship with managers... described them as approachable and always available.
There were enough staff on duty every shift to support people safely... they ran a sponsorship programme to support new staff and that they were over staffed for most shifts.
People were supported by staff that had been trained in most key areas. However, staff had not received training in respect of supporting people with learning disabilities.
Auditing processes were in place... had failed to identify the lack of training for learning disabilities and the lack of specific mental capacity assessments.
An activities co-ordinator was employed and provided a range of group and one to one activities for people... regular trips were made to the seaside, coffee shops and other local places of interest.
Managers missed key issues like gaps in staff training on learning disabilities and incomplete mental capacity paperwork through poor auditing.
Auditing had failed to identify the lack of training for learning disabilities and the lack of specific mental capacity assessments.
No training for staff on supporting people with learning disabilities until the inspection flagged it.
staff had not received training in respect of supporting people with learning disabilities. This was highlighted to the registered manager who took immediate steps to enrol all staff on learning disability training.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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