Working at Whitebirch Lodge
102-104 Canterbury Road, Herne Bay, CT6 5SE
Operated by Krystlegate Limited
19 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Strong safety practices and regular training, but basic activities without a coordinator and uncertain staff retention hold it back."
Safety & Risk
8/10
✓
We were assured that the provider was using PPE effectively and safely, making sure infection outbreaks can be effectively prevented or managed. Per 2022 targeted inspection.
Staff Culture
6/10
✓
The culture in the service was relaxed and friendly, the registered manager knew people and their loved ones well. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
The registered manager demonstrated how they used a new online care planning system to develop a reliable dependency tool. Staffing levels were consistently above those required. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Staff completed a regular schedule of training which included both core subjects and training specific to people's specific needs. For example, training included dementia awareness, diabetes and moving people safely. Per 2019 comprehensive inspection.
Management
7/10
✓
People, their relatives and staff, told us they could contact the registered manager at any time for support and advice. Per 2019 comprehensive inspection.
Programmes
5/10
!
People took part in a range of activities which they enjoyed. Such as dominoes, watching visiting entertainment and reading. Per 2019 comprehensive inspection.
Points to consider
No activities coordinator or special programmes, so the job is mostly routine care with basic games, hobbies and some visits.
People took part in a range of activities which they enjoyed. Such as dominoes, watching visiting entertainment and reading. Per 2019 comprehensive inspection.
Staff numbers meet needs without long waits, but no info on staff staying long-term or agency worker use.
Staffing levels were consistently above those required. Staff responded quickly to people's needs and people told us they did not have to wait. Per 2019 comprehensive inspection.
Staff support is okay overall, but no strong comments from staff on feeling valued or open teamwork.
People and their relatives told us that staff were kind, caring and compassionate. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews