Last updated: 10 February 2026
"Staff praised supportive managers and felt valued with regular supervisions, but increased agency staff and medicines record issues made care more challenging."
Improvements were still required with the management of some medicines... improvements were needed to make sure records accurately reflected the effectiveness of ‘as required’ medicines and the administration of drinks thickener.
Staff appreciated the support from management... regular supervisions took place and... they believed that management would listen to them and try to provide support.
recently there had been an increase in the use of agency staff which made supporting people more challenging because it wasn’t always the same agency staff.
Staff told us they received training which supported them to carry out their roles, although some told us they had not received training regarding specific conditions that some people at the service had.
All staff we spoke with were very complimentary of the registered manager and the wider management team. They felt managers were open, approachable and supportive.
people had chosen a specific day of the week as the day for organised group trips, where people chose the destinations... supported to attend a local gym... supported to go out safely and enjoyed different trips out.
More agency staff lately makes it harder to build relationships with residents and give consistent care.
recently there had been an increase in the use of agency staff which made supporting people more challenging because it wasn’t always the same agency staff.
Medicines records had gaps like missing details on as-required meds and thickener, fixed during inspection but shows ongoing checks needed.
improvements were needed to make sure records accurately reflected the effectiveness of ‘as required’ medicines and the administration of drinks thickener, for people who had difficulty swallowing.
Not all staff trained on specific conditions some residents have, though plans in place to fix it.
not all staff had completed training related to specific conditions that some people at the service lived with. The provider told us they had made arrangements for this training to be delivered to all staff.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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