Working at White Windows

More agency staff lately makes it harder to build relationships with residents and give consistent care.

recently there had been an increase in the use of agency staff which made supporting people more challenging because it wasn’t always the same agency staff.

Medicines records had gaps like missing details on as-required meds and thickener, fixed during inspection but shows ongoing checks needed.

improvements were needed to make sure records accurately reflected the effectiveness of ‘as required’ medicines and the administration of drinks thickener, for people who had difficulty swallowing.

Not all staff trained on specific conditions some residents have, though plans in place to fix it.

not all staff had completed training related to specific conditions that some people at the service lived with. The provider told us they had made arrangements for this training to be delivered to all staff.