Working at White Rose House

Managers' checks missed big problems like poor care records, safeguarding gaps, and dignity issues.

audits had failed to identify issues in relation to matters including care documentation, safeguarding, maintaining people’s dignity and staff practice in relation to the mental capacity act.

Staff sometimes miss safeguarding concerns or don't handle them right, and mental capacity rules aren't always followed.

Staff had not always recognised safeguarding issues and managed this in line with safeguarding protocols. Staff had not always worked in line with the mental capacity act when making best interest decisions.

Only basic training like annual safeguarding, but staff don't always use it properly in practice.

despite the training, staff did not always manage concerns well.