Last updated: 10 February 2026
"A welcoming family-like culture and supportive manager, but the vacant activities coordinator role means care staff provide only basic outings and games."
Staff were aware of their responsibilities in keeping people safe. Policies and procedures for the safe management of medicines were in place. There were robust recruitment procedures in operation.
We found a welcoming, open and positive culture at the service that was encouraged and supported by the registered manager. Staff told us 'We are a good team and we all pull together. We are like a family'
Staff told us they felt enough staff were provided to meet people's needs. The registered manager undertook regular checks of call bell response times.
We checked the staff training matrix, which showed staff were provided with relevant training so they had appropriate skills. Staff spoken with said they undertook an induction and refresher training.
Staff told us they enjoyed their jobs and the registered manager was approachable and supportive.
At the time of this inspection the activity worker post was vacant. Care staff were providing activities... These included visits to the local superstore, visits from children from the local primary school, ballroom dancing, coffee mornings, church services and board games.
The activities coordinator job is empty right now, so care staff cover basic outings and games instead of a full varied programme.
At the time of this inspection the activity worker post was vacant. Care staff were providing activities until the new activity worker commenced in post, the week following this inspection.
Staffing is adequate with enough staff to respond quickly to call bells, but nothing special like long-serving teams or very low workloads.
during each day a minimum of three staff were provided. Staff told us they felt enough staff were provided to meet people's needs.
Only standard training like safeguarding, medicines and induction, no specialist courses or funded qualifications.
Staff were provided with relevant training and supervision so they had the skills they needed to undertake their role.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp